Email, SMS, Chat, and Twitter
Virtual Reference Simplified
Quickly view current and past virtual reference activity. OmniReference puts actionable reference metrics at your fingertips.
Keep your librarians on the same page and delegate reference questions with OmniReference's auto assigning, group membership, and question tagging features.
Invisible to Patrons
OmniReference makes reference transactions personal and doesn't treat your patrons like a number.
Multiple Channels in 1 Place
With OmniReference's Live Activity Stream, all of your virtual reference in one place with the same easy-to-use tools and unified reporting.
Looking For a New Virtual Reference Tool?
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OmniReference is completely hosted in the cloud which means there is no software to install.
Our databases are replicated and backed up to ensure you don't lose any data or experience down time.
SSL is enabled by default so that data is encrypted as it travels across the internet.
Our friendly customer support team is standing by to answer your questions and help you get started.
A single auto-updating stream of all your virtual reference questions.
- Powerful rich text editor
- Custom folders
- Internal chat and file sharing
A powerful reporting tool that combines virtual reference questions from all channels or use it to drill down to specific question segments.